Bahtu Ltd, also referred to as "we," "our," "us," or "Bahtu," is dedicated to safeguarding the privacy of all individuals using our website, bahtu.com, and mobile applications, collectively referred to as the "Sites." Please take a moment to review this privacy policy, which outlines how we collect and protect your information.
In this Privacy Policy Statement, the term "Bahtu Services" encompasses both the Website and the Bahtu App. Throughout this Privacy Statement, the terms "User" or "you" pertain to our company's customers, representatives, potential customers, and individuals using the Bahtu Services.
This Privacy Statement may be periodically updated to reflect changes in data processing practices or for other reasons. You can always find the latest version on the Website. We won't make significant changes to this Privacy Statement or diminish Users' rights under this statement without providing prior notice.
If you have any questions or requests concerning this privacy policy statement or how we handle your data, please contact us via the following email contacts:
- General customer services team: information@bahtu.com
- Data Protection Officer: data@bahtu.com
1. Customer (User) Data
User Data refers to personal information collected directly from you. We may collect User Data through various means, including when you register for Bahtu Services, enter into a service agreement, or complete a survey form.
Please note that we also collect details of transactions and payments you make, as necessary for using Bahtu Services. The following personal data collected and processed by us are essential for the proper execution of the contract between you and compliance with our legal obligations.
When you register for Bahtu Services and create a user account, you are required to provide the following information: full name, telephone number, physical address, email address, and information related to your payment instrument(s), such as the number and expiration date (required for ordering products via Bahtu Services).
2. User Data Provided Voluntarily
Enhance your user or customer experience by providing us with additional information, such as Additional Account Information, delivery address, location data (with your consent), and other details you provide when creating or modifying your account profile. Additionally, we may process other information you voluntarily provide, such as ratings, marketing preferences, and information shared through phone, email, or chat correspondence.
We may also process certain personal data provided by third-party service providers about you.
3. Analytics Data
While we typically use Analytics Data for identifying individuals, it can sometimes lead to individual identification, either alone or when combined with User Data. In such cases, Analytics Data may be considered personal data under applicable laws, and we will treat it accordingly. We may automatically collect the following Analytics Data when you interact with Bahtu Services:
- Device Information: Details about the technical device you use when accessing Bahtu Services, including device identification number, IMEI, country, IP address, browser type, version, operating system, internet service provider, and device advertising identifier.
- Usage Information: Information regarding your use of Bahtu Services, such as time spent on the site, interactions, orders, URLs visited before and after using Bahtu Services, visit dates and times, sections of the site visited, and product searches.
4. Cookies
We employ various technologies, including cookies, to collect and store Analytics Data and other information when users visit Bahtu Services. Cookies are small text files sent to and stored on your device, allowing us to identify visitors and enhance the user experience. These cookies do not harm your device or files. They help tailor Bahtu Services and the information we provide to match the individual interests of our users.
Users have the option to configure their web browsers to refuse cookies or receive alerts when cookies are sent. However, please note that some parts of Bahtu Services may not function correctly if you disable cookies. Refer to these links for instructions on adjusting cookie settings in popular browsers:
- Safari
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Microsoft Edge
5. Web Analytics Services
Bahtu Services utilize Google Analytics and other web analytics services to compile Analytics Data and generate reports on visitor usage to improve our services. For an overview of Google Analytics, please visit Google Analytics. You can opt out of Google Analytics using the Google Analytics opt-out add-on tool.
6. Purposes of Personal Data Processing
Bahtu processes your personal data for several purposes, including:
- Providing Bahtu Services and fulfilling contractual obligations (legal basis: performance of a contract and legitimate interest).
- Handling payments, refunds, and providing necessary information to partners, vendors, and couriers.
- Complying with legal obligations, such as bookkeeping and reporting to tax authorities.
- Managing claims, legal processes, fraud prevention, and data security.
- Customer communication, marketing, and informing you of service changes.
- Quality improvement and trend analysis, often using aggregated, non-personally identifiable data.
7. Legal Grounds for Processing
Bahtu processes your personal data to fulfill contractual obligations, comply with legal requirements, pursue legitimate business interests, and maintain customer relationships. When opting for legitimate interests as the legal basis, we carefully balance our interests against your right to privacy. In some cases, you may be asked to grant explicit consent for data processing, and you have the right to withdraw such consent at any time.
8. Recipients
We do not share your personal data with external parties beyond Bahtu's organization, except in specific circumstances:
- For the purposes outlined in this Privacy Statement, we may share personal data with authorized service providers, vendors, couriers, and affiliates.
- For legal reasons, we may disclose personal data when required by applicable law, regulations, court orders, or to address security, fraud, or technical issues.
- In the event of a merger, acquisition, or asset sale, we may transfer personal data to the involved third party while maintaining data confidentiality.
- With your explicit consent, we may share your personal data with external parties outside of Bahtu.
9. Storage Period
Bahtu retains personal data for the duration permitted by law and necessary for providing Bahtu Services or related purposes. The specific storage period depends on the nature of the data and processing purposes. Most personal data related to a user account will be deleted 90 days after account deletion, except for data required by law or legitimate interests. Analytics Data of users without accounts is not stored for longer than 90 days.
10. Your Rights
You have the following rights regarding your personal data:
- Right of access: You can access and obtain information about your processed personal data.
- Right to withdraw consent: You can withdraw consent for data processing, but this may affect your use of Bahtu Services.
- Right to rectify: You can correct or complete your personal data.
- Right to erasure: You can request the deletion of your personal data, except when a legitimate ground exists not to delete it.
- Right to object: You can object to personal data processing for purposes other than those necessary for Bahtu Services or legal obligations.
- Right to restriction of processing: You can request restrictions on personal data processing, but this may limit your use of Bahtu Services.
- Right to data portability: You can receive your personal data in a structured format and transfer it to a third party.
To exercise these rights, send a letter or email to the addresses provided above, including your full name, address, email, and phone number
. We may request additional information to confirm your identity and may reject or charge requests that are unreasonably repetitive, excessive, or manifestly unfounded.
11. Direct Marketing
You have the right to prevent us from using your personal data for direct marketing, market research, and profiling conducted for direct marketing purposes. You can exercise this right by contacting us using the provided addresses or using the unsubscribe options available in direct marketing messages sent to you.
12. Lodging a Complaint
If you are unsatisfied with our response to a complaint or believe that our processing of your information does not comply with data protection laws, you have the option to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Email: icocasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Alternatively, you can contact Bahtu Ltd directly at information@bahtu.com.
13. Information Security
We employ administrative, organizational, technical, and physical measures to safeguard the personal data we collect and process. These measures include encryption, pseudonymization, firewalls, secure facilities, access control systems, and regular security testing of Bahtu Services, systems, and assets.
In the event of a security breach that could impact user privacy, we will promptly notify affected users, relevant authorities as required by applicable data protection laws, and other affected parties. We are committed to maintaining data confidentiality, integrity, availability, resilience, and the ability to restore data.
14. Last Updated
Date: 09.09.2023
Please note that this privacy policy is accurate as of the specified date and may be subject to updates or revisions. It is advisable to periodically review this policy for any changes to our data processing practices. Your continued use of Bahtu Services constitutes acceptance of any updates to this policy.
